The Profile Password provides an additional layer of security to your accounts. Whenever you access any functionality in the Profile tab you need to authenticate yourself with your Profile Password. For example, while setting your mobile number, adding a third party, defining limits for DD and third party transactions, and even while changing the Login password. The profile password is also required to enable high security to your accounts and to issue a demand draft. For enhancing the security, please use multilingual image based virtual key board (MIVKB).
You must mandatorily set your profile password when you login to the Internet banking website for the first time. The Profile password must be different from the login password. Ensure that you set a profile password that consists of a combination or numbers, letters and special characters / images so that it remains difficult to crack. You will be asked to select a hint question and give an answer to the same. The Hint question will be used to verify your identity in case you forget your profile password in future. Ensure that you memorize the password, hint question and answer.
If you have forgotten your profile password, you can reset the same yourself. You need to authenticate yourself with the hint question and answer that you had set for the Profile password or through ATM Debit card validation. If you don't remember the hint question or answer and you don't have the ATM debit card, you can approach your branch to reset the password.
If you set the hint question or answer during first time login, you can use Hint Question Answer to reset the password.
To reset the Profile password using Hint Question Answer:
If you have forgotten the hint question or answer, or have never set a profile password, you can approach the branch to reset the password.
To reset the profile password by Visiting Branch:
If you have forgotten the hint question or answer, or have never set a profile password, you can use the ATM Debit Card to reset the password.
To reset the profile password through ATM Debit Card: